Homewood Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly enrollment plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. You may cancel or change your enrollment at any time prior to our weekly Sunday billing.
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Sunday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. We allow you to pause your enrollment with no payment as long as you notify us prior to weekly Sunday billing. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my enrollment plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. By enrolling, you are getting a savings off of our daily daycare rate and the non-enrolled boarding rate.
• How does boarding work with enrollment?
  Enrolled dogs are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay your single-day daycare rate plus the enrolled overnight rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate.
• Is my dog required to attend daycare the same days each week?
  While dogs tend to do best with a consistent daycare routine, you are free to schedule days whenever you would like!
• Can I pause or change my plan?
  Yes, you may pause, modify, or cancel your plan at any time by emailing us ([email protected]) prior to your weekly Sunday billing.
• Can I purchase more days without changing my plan?
  Yes!  You are always welcome to schedule extra daycare days for your dog, and those will be charged at the single-day rate on you weekly enrollment plan.
• Can both of my dogs use one plan?
  We allow one dog per enrollment plan. If you have two dogs, you’ll need to purchase two plans.
• Can my enrollment plan be used at another Dogtopia?
  Not at this time.