Alexandria Reviews

The staff is wonderful, the building, rooms, equipment, etc. appear neat, clean and organized, the camera system is what Dog Parents need, and the care, love, and attention to my pupper are wonderful. With caring for a terminally ill family member, having Dogtopia take care of my pupper during the day and sometimes on the weekends has been a tremendous help and blessing.

I was extremely happy with Max’s Boarding. It was his first overnight stay and he was treated very well. Thank you very much. I was a worried Mom.

Not flexible withe enrollment. It’s all or nothing and if you get charged when your dog doesn’t come then you should be able to use as credit days for when they come back. You also should receive a courtesy call after a certain number of days missed to see if you need to pause or change your status as an enrolled member

While the website notes there is a holiday rate, I was not told that when I booked and the mark up charge was a surprise when they notified me as I dropped off my dog before the week of the 4th of July. The website does not detail was constitutes a holiday and what doesn’t, so being charged for three nights at the holiday rate is also surprising since there is only one actual holiday in that mix. I recommend you make your website more clear about what the holiday rate means and also make sure that when people book during a week where holiday rates will be charged, that you make sure the associate says there will be an increased rate charged. It is disingenuous not to since people don’t always go to the website to see rates. It felt like a bit of a “gotcha” moment when I dropped my dog off and was told I would be charged more for a few nights – and at that point, there’s no other option since I was leaving for a trip.

Good place for dogs to enjoy activity during the day.

Often when i log in via the app or the website the webcams are down or not being viewed. During busines hours i assume its due to technical issues (though its still midly annoying). However, AFTER business hours it would still be nice to be able to see my dog if she’s sleeping there. An overnight camera would be nice. Additionally, with events that happened in DC recently regarding dog daycare centers, its nice just for piece of mind.

I like that I get updates from his stay/daycare and I can watch the videocam when I check in during the day. (Although the last few days the camera has been down).

It can take a long time to drop off and pick up dogs. Maybe more staff in the lobby during rush times.

Great facility that treats our family members like their own!

I think that would be the staff members. They are always engaged to provide the best for all and my dogs. I appreciate you guys from Alexandria, VA.