Career Inquiries

Join our team of dedicated canine professionals at Dogtopia of Towson dog daycare and boarding, where we treat every day like It’s the Most Exciting Day Ever! We strive to provide the best service possible for our furry friends. Think you would make a great addition to our dog daycare and boarding team? Check out our available positions below, we can’t wait to hear from you! 

Dogtopia of Towson, the industry leader in dog daycare, boarding, and spa services is always looking for energetic, organized, business-minded individuals that will be the first point of contact as a Front Desk Coordinator. We also are always hiring for Canine Coaches working directly with dogs in our playrooms. Everyone should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! 

What we offer: Let’s look at what Dogtopia of Towson does for you. 

• It’s always bring your dog to work day! 
• Education in basic dog obedience and training 
• Fun, dynamic team culture 
• Career progression based on performance 
• Additional certification programs available 
• Competitive wages with flexibility in scheduling 
• Learn key skills related to customer service, teamwork, or even sales. 

The Rules by which we, as DOGTOPIANS live by are: 

• We LOVE life unconditionally like a dog. 
• We STAY loyal to our pack. 
• We CHASE the absolute highest standards of safety. 
• We PLAY to our fullest potential. 
• We TREAT every day like It’s the Most Exciting Day Ever! 

Available positions: 

Canine Coach 

Day to day Duties 

Supervise playrooms 

• Maintain control of a large group of open play dogs 
• Continuously walk the room to reward positive behaviors and re-direct escalated play 
• Address behavioral issues immediately without the use of force or physical punishment 
• Engage in stimulating, fun, educational activities and games with the dogs 
• Educate the dogs by teaching them to follow basic commands such as sit, down, stay, etc., that will be a benefit inside and outside the playroom 
• Attend to any dogs with special needs 

Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete 

• Keep playroom clean of messes at all times 
• Daily and weekly cleaning assignments to maintain a clean, safe environment 
• Follow proper cleaning procedures and use of chemicals to ensure a safe environment for both people and dogs 

Health and Grooming 

• Ability to bathe any size dog without direct supervision 
• Ability to clip, or use a Dremel, to trim dog toenails with the assistance of another team member 
• Ability to understand and follow the feeding, medication and allergy lists, without exception, and to ensure that all health standards are met 

Teamwork and Initiatives 

• Ability to work with all team members in a respectful and professional manner 
• Effectively communicates in both an oral and written fashion. 
• Communicates relevant information daily via the activity log 
• Maintains a positive attitude at all times, no exceptions 
• Owns development as a personal responsibility and uses mistakes or challenges as an opportunity to grow to a higher standard of performance 

Qualifications: 

• Must love dogs 
• Ability to spend up to 100% of work time standing 
• Ability to work flexible days and hours, including holidays and weekends 
• Ability to work cohesively with others in a fun, fast paced environment 

Front Desk Coordinator 

Day to day Duties 

• Data Entry 
• Creating Pet Parent Charts 
• Greeting EVERYONE that walks in or out of Dogtopia! 
• Understanding Dogtopia’s Retail items 
• Understanding our Dogtopia-isms 

Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete 

• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards. 
• Inventory management of cleaning, dog and 1st aid supplies. 
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues. 

Customer Service & Presentation 

• Maintains a neat and organized Front Desk team and area at all times. 
• Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards. 
• Answering Phones, emails and questions from Pet Parents 
• Strive for high customer review ratings! 
• ENJOY your team! GROW your team! And PLAY to your fullest potential 

Teamwork and Initiatives 

• Ability to work with all team members in a respectful and professional manner 
• Effectively communicates in both an oral and written fashion 
• Maintains a positive attitude at all times, no exceptions 
• Owns development as a personal responsibility and uses mistakes or challenges as an opportunity to grow to a higher standard of performance 

As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY 

Qualifications: 

• Must love dogs 
• Ability to spend up to 100% of work time standing 
• Ability to work flexible days and hours, including holidays and weekends 
• Ability to work cohesively with others in a fun, fast paced environment 
• Strong customer service skills, along with customer tolerant 
• Ability to make/take phone calls while still assisting lobby 
• Must be comfortable with up-selling