Towson Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your dog on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your dog in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. By enrolling in weekly dog daycare, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Monday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Dog daycare enrollment provides you with the absolute best price on our daycare, boarding, training and spa services.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of four weeks per year at no charge. All pauses must be submitted before 5pm on the Friday before the next billing cycle. If circumstances did not allow you to pause by the deadline, we will allow you to add those days to your current weekly enrollment. You have 90 days to use your extra days.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.