Carriage Crossing benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing is small, easy, weekly payments. Your card on file will get charged once a week on Sunday.  If you use additional days beyond your enrollment, your card will be charged those days at your daily enrollment rate.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment can be paused for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days roll over for 21 days. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare, spa, and boarding services. There are no discounts on our grooming services, but enrollees are given priority on reservations.
• How does boarding work with enrollment?
  After a minimum of 4 weeks on enrollment (or 6 visits on enrollment), your dog is given priority for boarding reservations and has lower boarding prices.  Unused daycare days from that boarding period will be available for 21 days.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.   This is a manual process so please speak with our front desk to verify the correct price when checking out.
• Can both of my dogs use one plan?
  We have enrollment plans designed for 2 dogs.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of four weeks per year at no charge. All pauses require a one-week minimum notice. Please email us to pause your plan. [email protected]
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.  Please email us to cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.