Charlottesville Reviews

Evening

I have been a customer since December 2000. I have been pleased with the staff members and the quality of service they provide. However, since this is an honest request for improvement, I do have one. There is a male at the Charlottesville location who does not seem to have the personality for customer service – meaning very flat affect and I have witnessed his indifference in engaging with customers. I cringe when interacting with him. I feel very uncomfortable with him. He is short in his conversation (not friendly or helpful) and has a lack of eye contact when speaking with me. I chose not to say anything with Hollie due to the welfare of my dog (retaliation from this individual). You may want to remind him he is taking care of someone’s family member.

Our dogs were happy and safe. The staff was very friendly.

Friendly and kind staff who care about my dog’s well being. Clean facility. Flexibility for 2x week appointments.

Hours that accommodate my schedule , kind staff

Love the play time and socialization my pet receives and the ability to check in on her via webcam is very reassuring.

Good care. Clean facility. My Pepper LOVES going. Great for boarding also.

Friendly staff. The staff loves my dog and makes him feel special. My dog has been going there for over a year. I have boarded him and I am confident he is in good hands. I like the video do I can check in on him during the day.

The staff is usually friendly. The dogs are well-taken care of and the staff seem to care. The price is reasonable at $40 or less.

PLEASE extend weekend hours!!! Many of us work on Saturday and Sunday, and it would help tremendously if the facilities opened and closed in accordance with the other days of the week.

My 2 GSD dogs love it here. The staff is amazing. Love Holly, Alicia and the entire gang! Thank you for putting up with my fur babies.