Decatur Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s Enrollment Program?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our daycare enrollment program allows you to reserve your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement included in your signed Pet Parent Agreement. You may cancel or change your enrollment with a 7 day notice.
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Monday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a schedule for you and your dog as dogs thrive off of routine. Daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my enrollment offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with Enrollment?
  Any dog on the Enrollment program is given priority for boarding reservations and is eligible for our enrolled boarding rate. Your weekly enrollment plan may be frozen during your boarding stay without counting towards your freeze count. Top Dogs receiving a discounted boarding rate will not freeze their membership for boarding stays.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a 7 day notice to modify or cancel your plan
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific enrollment plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to freeze your plan for a total of four weeks per year at no charge. All freezes require a 7 day minimum. Two additional weeks may be paused for fee during those additional weeks. Please email your Dogtopia location to freeze your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a 7 day cancellation notice to change or cancel your plan.
• Can my Enrollment be used at another Dogtopia?
  Not at this time.