Decatur Reviews

Friendly, considerate, and flexible.

Having staff in the front because one day I waited 20 minutes and still had to stand in the door way and wave someone down to get assistance. Also letting pet parents know prior to arrival that they can not accept the dog. Walking in and being told that the dog can not be accepted in unprofessional and puts parents in a bind when they work and have no other help. Also getting the cameras to work would be very helpful. I have not been about to access the cameras in a very long time

I feel safe bringing my Greyci to Dogtopia and never worry about her when in daycare or boarding. The team is usually very responsive when I’ve had questions regarding care or even billing for issues. I also appreciate that it seems many of the staff take the time to get to know the different personalities of each dog and the things the each dog enjoys, as well as those things they don’t. Though I’ve never been in the areas where the dogs are kept, based on what I see on the webcam, the staff seem to keep those areas clean and tidy – even when there are several dogs running around. (How do they do it??) Not only would I recommend Dogtopia to others, I have recommended Dogtopia to several work colleagues and friends.

Staff members are always friendly and they know me and my dog Iorek. I feel comfortable taking him to Dogtopia-he’s always ready to go right back to his playroom. I tell people Iorek is happy to get there and he never acts like he’s escaping when I pick him up from daycare.

Everyone who works there is great and loves my pet. Sometimes when I arrive there is no one in the front and I have to wait quite a bit. There used to be a phone number you could call posted in the front in events like these, but it’s not there anymore.

The friendly and patient staff when it comes to my crazy pup! The daycare is super clean and well maintained. They pay attention to all of the dogs and communicate well.

Caring staff. Convenient location.

Like the different food additions, theme days and that my dog feels comfortable going there.

She always lays down and dozes off to sleep on the ride home.

Also like that they call her by name when she comes in. Loved the quick pictures that get sent…….. her loving the pup cup or the power bowl

We love that our dog is always happy to come back to dogtopia- he loves it there! The staff are friendly and prompt for pickup/dropoff- this has been improved a lot from the time we started going there. We love that it seems the staff love our dog as much as we do! The add on services for meals and treats are nice and the special events are fun to participate in.

My dog attends daycare at dogtopia in Decatur. I love how personalized his care is and how all the people who work at this location know who he is. He is a little bit of an anxious dog and I have noticed that he is very comfortable, which in turn makes me very happy. I also like that he gets some social time with other dogs and comes home content and happy.