Shift Lead
ABOUT YOU
- You love dogs and would love managing an environment that cares for them all day, every day!
- You are operationally minded and produce high quality work.
- You enjoy planning a team’s work tasks, commnicating the plan and driving the execution of the plan.
- You’re a clear communicaor.
- You’re the kind of person who takes your job serioulsy.
- You’re focused on achieving goals consistently and efficiently.
- You’re careful not to make mistakes and can be counted on to keep your team and all of the dogs in your care safe and well cared for!
- You are cooperative, helpful and careful
- You enjoy working in a collaborative harmonious teamwork environment while driving results.
- You are looking for long term employment.
We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is hiring great people, who love dogs, and we treat them well and reward them for a job well done. We provide you with the industry best training in dog behavior and care and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in our care.
About the Team Lead role
The Team Lead is responsible for maintaining accountability and safety for a team of employees and a large group of customer dogs! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy enironment is required.
Team Leads must meet the following requirements, demonstrate leadership, as well as outstanding customer service both internally and externally.
Responsibilities include but are not limited to:
- Upholding and setting the example for our company values
- Overseeing development of team members, including offering regular feedback throughout the shift
- Providing the highest level of customer service to our clients
- Placing dogs into appropriate playrooms for all day play
- Removing dogs from play when pet parent arrives – giving detailed feedback about the dog’s day
- Ability to invoice customer purchases accurately
- Ensuring all Dogtopia health and safety policies are followed
- Evaluating new dogs who would like to enroll in our program
- Ensure cleanliness of the facility at all times
- Completing baths and nail trims for customers
- Have direct management experience of a team of 5 or more employees. This is an entry level position, but you must have some prior management experience at a minimum
- Have a genuine affinity for dogs; they are the center of our business!
- Be willing and able to complete our E-learning protrom modules (attending the playrooms will be required on occasion)
- Possess strong verbal communication skills
- Demonstrate proven customer service skills
- Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
- Management: 2 Year (Required)
- Dog Daycare, Veterinary or Shelter 2 year (Preferred)
- Sales Management: 1 Year (Preferred)
- Bachelors or Associates Degree Preferred
- Morning (Required)
- Mid-Day (Required)
- Evening (Required)
- Weekends (Required)
- Holidays (Required)
- 30-40 hours per week
