Downtown Evanston Reviews

I like that everyone staff member truly cares about the dogs. My dog, Nami, has only been going to daycare for about a month and she clearly loves it!

My dog always has a blast and comes home tired. We also love the team (especially Soraya and Madison!) who are always so kind and helpful. The staff and my dog’s experience have never been a problem for us since you have top tier people!

I’m still trying to wrap my head around not being able to roll over days with the weekly enrollment. If the point is to be able to provide consistent staffing and pay, rollover days shouldn’t matter given that the weekly fees would be paid on the same cadence. If the point was predictability, the appointment scheduling system already in place would maintain the same level of predictability.

That’s our biggest frustration — there are some weeks we only need 1 day and other weeks when we need 4 days. I’ve been told in the past that the solution is to go down to 1 day a week and pay for any additional days separately, but this actually ends up being more expensive and felt like a money grab. The most cost effective option on a monthly basis is to just do a higher weekly enrollment, but then there are times I’m taking my dog to Dogtopia on days I’m home in order to not “waste” a day. This has been a pain point since we enrolled and other customers have shared the same with me. We’re still considering canceling our plan here and just hiring a dog walker because it’s such a hassle trying to figure out scheduling and pricing out the different options. An effective solution I’ve seen other places is to have the weekly enrollment plan, but allow customers to “roll over” one day each week as needed. I loved our previous daycare’s monthly enrollment plan where we would pay for a certain number of days and then schedule them throughout the month, but unfortunately our move no longer leaves them as an option. A weekly-basis is just not enough flexibility for people with variable schedules and additional responsibilities.

Upon further consideration, my score would actually be closer to a 7 because we haven’t referred anyone here. Unfortunately, the chosen survey platform doesn’t allow any adjustments.

great customer service and dog is always well cared for and excited to be dropped off

They spend time getting to know you and your dog. This really helps make me feel comfortable leaving my dog with them

What seems to be a genuine caring for the dogs!

Great friendly staff. Dogs are happy to go to Dogtopia.

I love the staff!!! They care about our pups!

Staff friendly and caring with our pets and owners. My one request is to clean up after the pets more thoroughly and promptly since the doggies are returned with strong urine smell which the cologne spray cannot mask.

Convenient. Good hours. Easy booking. Most importantly, my dog seems to really like going.

My dog loves going to Dogtopia – and I am never worried about his health or safety while he is there!