Ellisville Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education, and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  Not necessarily: it’s an open-ended agreement. Once you enroll, there is a two-week commitment and then you may cancel or change your plan at any time.
• How often am I billed?
  You will get billed once a week on Sunday.
• What if I miss a week or a day?
  We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine, but we understand that issues arise that may require an absence. With each billing period, a certain amount of days are added to your account based on which enrollment plan you are on. If you don't use all of your days in one week, unused daycare days will rollover for 30 days. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re not enrolled and looking to board, you will be charged the standard rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, there is a two-week commitment and then you may cancel or change your plan at any time.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes, there is a two-week commitment and then you may cancel or change your plan at any time. Please email or call us to pause your plan or let us know during your next daycare drop-off.
• How do I cancel?
  Once your plan has been charged for a minimum of two-weeks, please email us, call us, or let us know during your next daycare drop-off that you'd like to cancel.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.