Historic Phoenix Reviews

Hours, location and pet guardians

There have been several times I have dropped off and picked up that it takes longer than 5 minutes to have a person make an appearance. At times the language of the music has been not exactly appropriate, with words like nigger and racial slurs, not exactly comfortable and appropriate for a business with clients of all races. The service is inconsistent from the staff, not everyone or every day is not great. There are many great days, but the not great days are becoming more frequent. The additional help in the morning at heavy drop off is helpful, but there isn’t the same service at heavy pickup times. I have seen times where the wrong dog has been brought out as well as seen and experience the wrong collar/leash come out on the wrong dog because “all the leashes and collars got messed up.”

The people that work at DT. Everyone is professional and they love my dogs no matter how hyper or anxious they can be.

Maybe offering different packages like 2weekpackage or 1week maybe a monthly package because everyone you come across might not meet the requirements

great staff!

I appreciate how communicative Dogtopia has been, and you’ve answered all of my questions. At the Historic Phoenix location, Rachel and Abby led me through a very friendly, thorough meet and greet, and got me set up right away to check in on my dog via the web cams. Thank you!

Staff is friendly and efficient. Facility is clean and well-run.

Frequently recently it has appeared the beach is closed and there are a lot of dogs in the city. Spacing the dogs into different rooms would be better!

Your staff is generally very very cheerful and helpful — and I’m always impressed at the commitment to “get things right” if they aren’t perfect.

I love that the staff is always so proactive and professional. It’s the best staff.