McKinney Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Dogs thrive in a structured environment where they can socialize with others, learn new things, stay active and have fun. Similar to a child in daycare, it is important to keep your furry child on a consistent routine of socialization, education and exercise. Enrolling in our wellness plans allow you to provide your dog with a structured daycare environment  that is completely focused on their overall health and wellness at the best possible price! You’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior that they can show off on our easily accessible webcams or at home with you.
• Do you require a contract?
  No, we do not require a contract, but we do provide an open-ended agreement. This agreement secures your discounted daycare and boarding rate without tying you down to a specific time commitment. Our goal is to offer a structured environment with the convenience of flexibility at the best possible price!
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Sunday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each enrollment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrolling in our wellness plans provides you with the absolute best prices on our daycare and boarding services, and excludes you from our peak season surcharge. We do not offer additional discounts on our services for enrollment customers at this time. By enrolling in our wellness plans, you receive a savings off of our daily daycare and boarding rate based on which plan you choose to sign-up for.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate. The enrollment boarding discount requires being on an enrollment plan for a full two week minimum before the discount applies.
• Is my dog required to attend daycare the same days each week?
  No, although it is highly recommended and best for your dog to attend daycare on the same day(s) every week, it is not required at this time. Dogs thrive in a structured environment and we believe that providing a consistent schedule, over time, helps your dog(s) with their overall health and wellness.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  No, we allow one dog per wellness plan. If you have multiple dogs, you’ll need to purchase additional plan(s). Our wellness plans are designed to give each individual dog a unique, personalized experience, and are only intended for a single dog per plan.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes, you have the ability to pause your plan for a total of four weeks per year at no charge. All pauses require a one-week minimum. Please email Dogtopia of McKinney to pause your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  No, not at this time. While there might be plans to integrate all Dogtopia locations in the future, we are not able to accept another location's wellness plan at this time.