Customer Support

Shift Examples

• Monday-Friday: 6:45 a.m. – 900 p.m. or 5:00 p.m. – 7:15 p.m.
• Saturdays: 9:45 a.m. – 5:15 p.m.

Daily Duties

• Escort dogs to and from their vehicles and assigned playrooms
• Become proficient in POS software (training to be provided)
• Maintain customer accounts including scanning & uploading owner files & adjusting dog schedules
• Answer phone, emails, and questions from pet parents
• Be knowledgeable on pricing and services
• Share stories and information regarding a dog’s experience with the pet parent
• Schedule spa services, daycare reservations, and boarding stays
• Check dogs in and out of daycare and boarding
• Conduct opening or closing procedures including balancing the cash drawer and sanitizing the lobby
• Record pertinent notes and information for the rest of the team
• Maintain confidentiality in Dogtopia practices and all aspects of the business
• Support your team with day to day responsibilities, as needed
• Strive for high customer review ratings!

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 1 – 29 per week