Montgomery Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home. Enrolling in a weekly wellness enrollment plan also gives you exclusive access to our overnight boarding services and our spa services.
• Do you require a contract?
  It’s an open-ended agreement. There is a 2 week minimum for each Wellness Plan. There are no cancellation fees.  You may cancel or change your enrollment by sending us an email by 5pm on the Friday before your next Sunday charge. Our email is [email protected]
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Sunday. To receive the enrollment discounted plan you are required to be on it for a minimum of two weeks. If you need to cancel or change your enrollment, please send us an email by 5pm on the Friday before your next Sunday charge. Our email is [email protected]
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. Please email us the Friday prior to Sunday billing to pause or cancel at [email protected]. Each enrollment plan provides a total number of daycare days per week to use whenever you like during that week. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate. Enrolling in a weekly wellness enrollment plan also gives you priority access to our overnight boarding services and our spa services.
• How does boarding work with enrollment?
  Dogs who are enrolled in our wellness program will have priority booking for boarding reservations. The minimum enrollment period is two weeks. Prior to being approved for boarding, your pup must pass their meet and greet and be comfortable in open play and crate for naptime. We recommend  3 full days of play prior to first overnight stay to ensure maximum comfort for your pup.  Your weekly enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, we will honor your daycare rate so it’s simply your enrolled rate plus the overnight fee for the additional days of boarding.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes! All enrollment plans have a minimum of 2 weeks enrollment. If  you wish to change or cancel your plan please notify us by 5pm on the Friday before your next Sunday billing via email ([email protected]).
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. After your minimum of two weeks of enrollment you can pause with no fees. To ensure no charge for the upcoming week you will need to please notify us by 5pm on the Friday before your next Sunday billing via email ([email protected]).
• How do I cancel?
  We ask for an email by 5pm on Friday before your next Sunday charge. Our email is [email protected]
• Can my wellness plan be used at another Dogtopia?
  Not at this time.