South Waterfront benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. By enrolling, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with a four-week notice.
• How often am I billed?
  Weekly enrollments offer small, easy, weekly payments. You will be billed once a week on Sunday.  If you choose a monthly enrollment, billing is one time per month on the date you enroll.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are “pause weeks” available to each dog during the year. Your enrollment can pause for up to eight weeks two times per 12 month period with no payment during that time. Each enrollment plan provides a total number of daycare days per week or month to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your weekly enrollment may be applied toward your overnight stay’s invoice.  Our enrolled members also receive special boarding rates. If you’re not enrolled and looking to board, you will be charged the standard rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, you may upgrade your plan at any time.  We do require a 4 week or 30 day notice to cancel your enrollment.  We have a form for you to complete that serves as your cancellation notice.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of eight weeks 2 times per year at no charge. All pauses require a two-week minimum. Please email your Dogtopia location to pause your plan or let us know during your next daycare drop-off, we will provide you with a form to complete.
• How do I cancel?
  We require ask a four-week cancellation notice for weekly enrollments and a 30 day notice for month enrollments to change or cancel plans.  We have a form for you to complete that serves as your notice.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.