South Waterfront Reviews

The staffing lately has been very chaotic. Often there aren’t enough staff to greet dogs for drop off or pickup. There appears to be a lot of training in progress and a steady stream of new faces.

The dogs are being put in “time out” in kennels on the yard, from the 30 mins I was watching during my dogs’ Meet’n’Greets. When I used to train dogs, putting a dog who may be behaving in an undesirable way in a kennel with other dogs freely running around can create some behavioral issues. Also, crates shouldn’t be used as punishment for behavioral issues, as this creates a resistance to going into the kennel and a negative association with kennels / crates.

Onika (I’m sure I spelled this wrong) was absolutely amazing. One of my dogs has some stranger danger issues and was not loving his trial of daycare with the new people and she sat with him for 5-10 minutes to get him comfortable and gain his trust. She went above and beyond for my little guy, I appreciate her for this. She’s amazing!

Our dogs Whiskey and T-Rex love all the staff and play-friends at the Dogtopia South Waterfront location. Super responsive via text or call and flexible when we need to reschedule dropoff or pickup dates. Always recommend to friends and family.

Dogtopia has quickly grown into our pups favorite place to come when we have to work. They are wonderful staff who truly do make each day the “best day ever” for our pup with enrichment activities, and lots of love. We never have to worry about our pup coming here because we know he will be well taken care of and looked after like one of their own!

I know there had been a huge staffing issue but having staff ready to take your dog and get your dog when you are picking him up is huge especially when trying to get to work

Turn on or fix the dog cams, please 🙂 Quicker response time to emails/messages.. Thanks!

The flexibility it offers me!!!

Many times I’ve had last minute changes in my schedule requiring extra day care time and some unforeseen boarding nights too. My requests are readily accommodated and this frees me from worrying about Jack having to spend large blocks of time alone.

Plus Jack is really social so he loves the extra time with his “dog friends”. Prior to coming to Dogtopia I thought the idea of dogs having dog friends was just a gimmick to get you to sign up for dog care. But it really is true. Jack definitely has multiple dog friends and I am so happy he has the opportunity to socialize in a safe environment!

Generally good. Make sure that opening happens at 6:30 sharp, and even a few minutes earlier than that is really helpful. Getting to work after the 6:30 AM drop off is usually cutting it close for me.

cleanliness, my pup seems to like it, the ability to watch webcam.

The people are lovely, calm and knowledgeable. The Meet and Greet is very well designed and has the safety and happiness of all pups and owners in mind. Having the video is a wonderful plus because it is important to see and know that our dogs are happy. The employees seem very gentle and caring and skilled as they work in the rooms with the dogs. The assessment was very honest and helped us understand what concerns might occur with our energetic terrier down the line.