South Waterfront Reviews

My dog was being chased and bitten on several occasions and the staff did absolutely nothing to stop this. She had a red bruise on her shoulder when I picked her up on one occasion. This was in the toy room. I no longer bring my dog to Dogtopia because she is not safe there. I wanted her to have fun and not be chased like prey.

Everyone is sooooo nice-and they genuinely love the dogs

My dog is cautious and reactive but he likes going to Dogtopia. He gets it. He likes the predictable routines and never feels a need to assert himself. I like the emphasis on vaccines and healthy dogs.
It does seem that lately there have been quite a large number of dogs present during some days, feels a bit over-crowded.

Weekly daycare packages and spa package.

The staff at South Waterfront are the best! You can tell they truly love and care for our dogs. My dogs are always excited to go to daycare and I trust that they will be in good hands during their time there.

Friendly staff, dogs taken care of, thoughtful intake process, clean. Workers seemed happy to be there. Dogs seemed happy to be there.

We had a great experience scheduling a meet and greet and quickly getting set up with with daycare.

I love the ease in scheduling daycare. Additionally, having hte webcams is great. I can watch my pup and she if she is having a good or bad day. We LOVE Canine Coach Lucy. Lucy is the bestest at making my “shy at first” girl feel welcome and loved. She is convinced that she is Lucy’s assistant. All the staff members are welcoming and great to deal with. I also like that when I need grooming services, I don’t have to make an extra stop. She can get the grooming services while at daycare.

Very friendly and helpful staff. My dog loves being there and loves everyone there.

Used to get told if there was a special event/treat that day whenever I dropped off my dog but that doesn’t happen anymore.

Events also used to get posted on the app but that doesn’t happen anymore so you with have to take a picture of the written calendar on the glass window or take a print out, both of which are less convenient.

I’ve also signed up for a photo party where the pictures didn’t get posted until I reached out.

I’ve also paid for a craft before that wasn’t done with my dog. When I reached out I was told that they’d do the craft with my dog the next time he went in but it never happened (I’m pretty sure I was charged for it, too).

However, the individual workers are great, treat the dogs exceptionally well and I always feel great knowing that Ronan is being very well taken care of. They genuinely care and give individual attention to dogs and befriend them. The folks who do grooming are also fantastic, especially with my very anxious/shy dog.

Overall, communication and consistency for add-ons has gone down a lot in the last year or so. It’s a bummer and has kept me from re-signing up for a monthly daycare plan.

Staff friendliness