Redmond Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly wellness plan?
  As at a human child's daycare, it’s important to keep your furry child on a consistent routine of socialization, education, and exercise. Our wellness programs allow you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. By enrolling, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing is in small, easy weekly payments. You will get billed once a week on Sunday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are four “pause weeks” available to each dog during the year. Your enrollment will pause for up to a total of four weeks with no payment during that time. Each wellness plan provides a total number of daycare days per week to use as you like. Because dogs thrive on routine, we recommend developing a consistent schedule. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• How does boarding work with enrollment?
  Your weekly enrollment charge may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, we will honor your daycare rate so it’s simply your enrolled rate plus the overnight charge for the additional days of boarding.
• Is my dog required to attend daycare the same days each week?
  The same schedule each week is best for your dog and is highly recommended.
• How do I change my plan?
  Given a two-week notice, we will happily adjust your plan. Please note, however, that adding days is subject to available space. If you are trying to decide between plans, we strongly suggest that you begin with the higher number of days you believe you will need, as you may not have the opportunity to add days in the future.
• May I purchase more days without changing my plan?
  Of course, though again, additional days are subject to available space. Any additional daycare days during a week are charged at your wellness plan's level.
• May I put both of my dogs on one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• May I pause my plan?
  You may pause your plan at no charge. Pauses are Sunday through Saturday and may be one week to four weeks in length, with a total calendar year maximum of four weeks. Simply email us with your planned pause dates (ensuring a two-week notice, please), and we'll take care of the rest.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.