Regina East Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s weekly enrolment plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our program allows you to enroll your pup in daycare every week and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. You may cancel or change your enrolment with a two-week notice.
• How often am I billed?
  Billing is small, easy, weekly payments. You will get billed once a week on Sunday.
• What if I miss a week or a day?
  We understand that issues arise that may require an absence. There are eight “pause weeks” available to each dog during the year. Your enrolment will pause for up to a total of eight weeks with no payment during that time. Each enrolment plan provides a total number of daycare days per week to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my enrolment offer any discounts on other services?
  Enrolment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enroling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrolment?
  Dogs on our enrolment program are given priority for boarding reservations. Your weekly enrolment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enroled, you simply pay the enroled boarding rate. If you’re not enroled and looking to board, you will be charged the non-enroled boarding rate.
• Is my dog required to attend daycare the same days each week?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.  Our APP gives you the convenience of scheduling your daycare needs when it works for you.
• Can I change my plan?
  Yes, we ask that you notify us prior to your Sunday billing if you would like to modify your plan.  Per our enrolment agreement, you can cancel anytime with two weeks notice.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific enrolment plan.
• Can both of my dogs use one plan?
  We allow one dog per enrolment plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week notifying you of the charge to your credit card.
• Can I pause my plan?
  Yes. You have the ability to pause your plan for a total of eight weeks per year at no charge. All pauses require a one-week minimum with notice given prior to the next billing cycle. Please email or call our front desk to pause your plan or let us know during your next daycare drop off.
• How do I cancel?
  We ask for a two-week cancellation notice to cancel your plan.
• Can my enrolment plan be used at another Dogtopia?
  Not at this time.