Rocklin Benefits

Frequently Asked Questions

• Why should I join Dogtopia’s wellness plan?
  Similar to a child in daycare, it’s important to keep your furry child on a consistent routine of socialization, education and exercise. Our wellness programs allow you to enroll your pup in daycare and receive the best price! And you’ll have peace of mind knowing they are in a safe and comfortable environment developing positive behavior they can show off at home.
• Do you require a contract?
  It’s an open-ended agreement. By enrolling, you are guaranteed pricing for 12 months. You may cancel or change your enrollment with a two-week notice.
• How often am I billed?
  Billing will come in a form of weekly or monthly payments. Depending on your plan, you will get billed on a Sunday, the frequency will vary.
• What if I need to pause my plan?
  We understand that issues arise that may require an absence. We provide flexibility to pause based on your plan up to four times available to each dog during the year. Your enrollment will pause for up to a total of four times with no payment during that time, depending on your enrollment frequency. Each enrollment plan provides a total number of daycare days per week or month to use whenever you like. We recommend developing a consistent schedule for you and your dog, as dogs thrive off of routine. Unused daycare days do not rollover to the following billing cycle. We are here to help you determine the right plan for your desired attendance.
• Does my wellness plan offer any discounts on other services?
  Enrollment provides you with the absolute best price on our daycare and boarding services. There are no other discounts on our services. By enrolling, you are getting a savings off of our daily daycare rate.
• How does boarding work with enrollment?
  Dogs on our wellness program are given priority for boarding reservations. Your enrollment may be applied toward your overnight stay’s invoice. If you’re staying longer than you’re enrolled, you simply pay the enrolled boarding rate. If you’re not enrolled and looking to board, you will be charged the non-enrolled boarding rate.
• Is my dog required to attend daycare the same days each week/month?
  Although that is best for your dog(s) and is highly recommended, it is not required at this time.
• Can I change my plan?
  Yes, we ask for a two-week notice to modify or cancel your plan.
• Can I purchase more days without changing my plan?
  Yes. Additional daycare days may be purchased without changing your plan and we will honor your daycare rate as outlined by your specific wellness plan.
• Can both of my dogs use one plan?
  We allow one dog per wellness plan. If you have two dogs, you’ll need to purchase two plans.
• Will I get a receipt?
  Yes, you’ll receive an email each week or monthly notifying you of the charge to your credit card based on the wellness plan your dog is enrolled in.
• How do I cancel?
  We ask for a two-week cancellation notice to change or cancel your plan.
• Can my wellness plan be used at another Dogtopia?
  Not at this time.