San Antonio – Alamo Ranch Reviews
11726 Alamo Ranch Pkwy, San Antonio, Texas 78253
The staff is friendly and treat the dogs nicely. The facility is very clean and sanitary. What I love the most is that I can watch my dogs on video throughout the day.
Had the meet and greet and was impressed with the type of questions regarding my pup. Y’all offered to let her stay and play which I thought was a sweet gesture. I don’t have a need at this moment for boarding but will definitely plan my schedule to allow me to drop her off for some play time.
Daycare – it would be nice if the canine coaches made more physical contact and gave more attention to our little pups. I want my pup to feel loved and played with as if she is at “home” while mom is busy with work or life.
Boarding – You should have someone stay with them a bit longer. Chanel was recently boarded for 7 days and she runs free at home. Your current process is to put them in a crate for almost 12 hours over night. I think you should have someone stay a little later or have someone come in earlier to let them out. I think this is a bit long for them to be in a crate, for those that are not used to it.
You should also consider providing a progress card when picking up from boarding services, to find out if our pups are eating, drinking, and playing normally.
I also did not receive the email for my charges, not certain if those are submitted through the app.
Your front desk staff and K-9 coaches are super sweet.
It was easy dropping off and picking up. Glad we have an app to watch dogs but hard to see on my phone.
Sully went to dogtopia on Friday for a meet and greet. He had such a good time! All the staff were kind and upbeat. The facilities were very clean. I was able to meet the manager when I picked Sully up. He was great! Very nice and took time to explain how everything works. I love the Webcams they have set up so I can check in on Sully through the day. I think Sully is going to continue having a good time at Dogtopia and I feel great about sending him back!
We only had meet and greet and had the opportunity to leave our fur kid 5 hours. But, I like the temperament check to see how our dog felt and introducing him to a new environment and buddies slowly. I also looked how understanding and caring my meet and greet team was. So professional and so welcoming.
Great service!!
This place is incredible! Quick backstory: our pets have been going to different daycares without issues. The last place we took our pets to left our furbabies with trauma. We hesitated to bring them again to a daycare. It has been 6 months. Current: Our pups are full of energy and can only do so much in the heat and the size of our yard. After Dogtopia was recommended by a friend and current customer, I did some research and by the reviews and structure, we had to give it go. Scheduled the meet and greet for the next day. My pups were scared walking in and an employee ran out to help. I explained to them our previous experience at another facility, they listened they heard and understood. The love and attention the entire staff was giving my babies in their lobby to make them feel comfortable, put me at ease and I knew this was our new home. I was assured they would not bombard my pups with multiple dogs and ease them in for comfort (not the experience at the last facility- which is why they have the trauma). ALL STAFF HAS BEEN TRAINED TO HANDLE DOGS AND HAVE 90+ HOURS OF TRAINING. Coming from a management position, the amount of teamwork I’m seeing and customer service is a business dream! Mikaya has been working with my pups to get them acclimated to a new and safe environment. Russel the GM came out to introduce himself and has also been helping with my pups. Even speaking with and getting educated on their philosophy by Marc the Regional Manager. When I have come to pick my pups up, I’m being helped to the car. Of course I signed up for their membership, a no brainer. We did 2 days a week and they have several other options to fit all budgets and pup needs. They have a clean facility and have a grooming room. We will be taking advantage of that too. HIGHLY RECOMMEND! If I could give more than 5 stars, I would. Thank you Team DOGTOPIA!
The staff really cares and engages with the dogs and my dogs are exhausted at the end of the day!
Clean, attentive to pups.
Dogtopia of San Antonio – Alamo Ranch
Dogtopia is the leading destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members are kept safe and have a fun time when they are at our modern, open-play facility.
