Wilmington Reviews

Our dog is very happy there

Great service

Carson loves going to Dogtopia. I know he is safe and happy there

The staff was friendly, my dogs were excited to see them. I like planned activities and treats can be added on to my dogs stay. The price is worth it when I’m away. I just wish they had program for parents who board infrequently.

Friendly, caring staff who really relate to the dogs.

love the social activities, parties, events they provide for the pups! love getting pictures of my pups! always friendly! and the love they show not only to my pups but the pups I see going and coming.

The hours are great for any working dog parent, it’s great they are open 7 days a week and the hours don’t shorten over the weekend…love that.

1) better training for staff charging at checkout. i’ve been over charged and double charged multiple times which doesn’t make me have the most confidence that my charges are accurate each time. staff was quick to reach out when i owed something, yet i never received an email or call saying “hey! we charged your account more than we should’ve —that’s our mistake do you want a credit or refund?”

2) more staffing, and hiring or training of staff to be more enthusiastic or awake. apparently there hasn’t been a nail tech available any time i ask.

3) one time i dropped my dog off and a different dog managed to get past the staff, push the front door open and run around the parking lot scaring the workers in the nearby loading docks…i was more than happy to help and we ended up getting the very anxious dog into my car until other dogtopia staff was able to come with a leash. this was an accident, sure, but it was a bit alarming that the dog got out in the first place.

4) sunday october 22nd i arrived and saw the unfortunate glass doors and windows boarded up with cardboard. i was alarmed to arrive and find no one in the lobby, and to be met with staff who didn’t explain anything until i asked. i was disappointed to not receive even any kind of “incident report” email as a heads up to inform me this happened while my dog was boarding. any kind of communication is better than none.

5) better iphone app where the camera works consistently during open business hours

if i may make a suggestion, summer camp staff training offers a lot of tips and customer service that could apply to Dogtopia staff.

Pup is happy walking in and happy walking out!!

Easy to schedule, crew is always so warm and welcoming.

I love that I can schedule in advance for the entire month. It makes my life easier and my dog gets peer interaction.